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Frequently Asked Questions

Frequently Asked Questions

About Food Programs:

What are the hours of the Food Pantry or other Food Programs?

Monday, Tuesday, Wednesday, Friday from 9:00 a.m. - 4:00 p.m. We are closed on Thursdays

What is the service area for Food Programs?  Is it required to live in Georgetown to receive food?

You must reside in The Caring Place service area to obtain assistance from The Caring Place.  This includes Georgetown, Andice, Bartlett, Florence, Granger, Jarrell, Jonah, Schwertner, Walburg, Weir and the portion of Hutto that lies within GISD.

How do I get fresh produce?

On the 1st, 3rd and 5th Monday of the month from 9:00 a.m. to 10:00 a.m. we offer produce in our drive-through.  Please enroll at 2001 Railroad Avenue, Mon-Fri, 9:00 a.m. - 4:00 p.m.

How do I sign up to get food?

For food-only services, a completed intake and USDA (food) form self-declaring both residency and income or food-related crisis statement. You can find this form on our website at www.caringplacetx.org/getfood or fill it out at Programs & Services at 2001 Railroad Avenue.  

How often can I come to get food?

At this time, participants may pick up Food Pantry food once a month. (And can additionally utilize the Fresh Food for Families program or HOPE if they are 60+.)

What if I live out of the service area and I need food?

Visit Central Texas Food Bank’s website to find all of the food distribution sites in your area.  Visit www.centraltexasfoodbank.org/findfood.  

Do you have to be a legal resident to receive food from TCP?

No.  We do not ask for that information.

About Programs & Services and crisis assistance:

What are the hours of Programs & Services or crisis/financial assistance?

We are open Monday - Friday, 9:00 a.m. - 4:00 p.m. You may visit our website at www.caringplacetx.org/gethelp for more information before you arrive. Then visit 2001 Railroad Avenue to seek assistance at the Programs & Services offices.

What is the service area for financial assistance?

You must reside in The Caring Place service area to obtain assistance from The Caring Place.  This includes Georgetown, Andice, Bartlett, Florence, Granger, Jarrell, Jonah, Schwertner, Walburg, Weir and the portion of Hutto within GISD.

What if I live out of the service area and I need help?

Calling 2-1-1 is one way to learn about assistance in your area.  Another resource is www.findhelp.org. You will enter your zip code to find resources near you.

How does someone get assistance at The Caring Place? 

Visit 2001 Railroad Avenue to seek assistance at the Programs & Services offices. Visit our website at caringplacetx.org/gethelp for the most up-to-date information. 

What is required to receive assistance?

For all services beyond food, the intake and USDA form must be completed along with verification of residency within the TCP service area, proof of identification for every person in the family and a verifiable proof of crisis related to the requested assistance. You can find these forms at caringplacetx.org/gethelp.

What type of assistance can I get at The Caring Place?

TCP provides assistance with basic needs, including a food pantry program, financial assistance with rent, mortgage, utility, some medical assistance, clothing, emergency shelter and transportation.  We also offer a case management program designed to support a neighbor with longer-term goals.

About Donations of Items or Food:

What are the hours of the drive-through for item donations?

Donation hours are Monday - Saturday,10:00 a.m. - 4:00 p.m. at 2000 Railroad Avenue. For a full list of items we take and do not take, visit our website at www.caringplacetx.org/donatemystuff.  Please be sure your loose items are in a box or bag that you can part with so that we can keep our Donation line moving.

Are you taking food donations? 

YES!  Read more about hosting a food and necessities drive or donating food HERE.

What types of things can I donate?

For a full list of items we take and do not take, visit our website at www.caringplacetx.org/donatemystuff. 

Can you pick up my stuff to donate?

We pick up quality furniture or large pieces in a limited area.  Call and leave a message with the Donations department at 512-943-0711 to schedule that service.  To view the pick-up area and further instructions, visit www.caringplacetx.org/donatemystuff.

About Volunteering:

When can current volunteers begin volunteering?

If you are an onboarded volunteer at The Caring Place there are several opportunities to volunteer.  Be sure to inform our Human Resources Manager that you are interested in returning. Current volunteers should email questions to dhilgeman@caringplacetx.org.

When can new individuals begin the onboarding process to become a volunteer?

NOW!  We are now accepting new volunteer applications!  You can fill out the application at www.caringplacetx.org/volunteer.

When can community groups come to volunteer?

Now!  We are honored that so many groups have an interest in volunteering here, and we look forward to sharing our needs with you. We do limit the number in the group and the times, so please give us a call at 512-943-0702 or email Rita Turner at rturner@caringplacetx.org.

About the Stores: 

What are the hours of the thrift stores?

The Shops at The Caring Place at 2000 Railroad Avenue is open Monday - Saturday, 10:00 a.m. - 4:00 p.m.

Second Helping at 3700 Williams Drive is open Tuesday - Saturday, 10:00 a.m. - 4:00 p.m.

To learn more about shopping at The Caring Place thrift stores visit www.caringplacetx.org/shop.

About Community: 

How and when do I refer someone to TCP?  

We encourage anyone to contact us at 512-943-0700 for more information. While TCP will always provide support to someone in need, we ask that you do not promise any assistance like shelter or financial assistance, as we do have guidelines and eligibility requirements. TCP will, at the very least, always ensure that a person is provided emergency food and clothing, as well as appropriate referrals. 

How can I make a monetary gift?

Monetary gifts are always appreciated.  We are a Charity Navigator 4-Star Charity which means we are a vetted non-profit that responsibly uses funds to carry out our mission.  Visit www.caringplacetx.org/donate.

What is Shopping for Good and how do I do it?

Shopping for Good is a meaningful phrase around here and there are several ways to do that which positively impact The Caring Place simply by making purchases.  

You can shop in our two thrift stores. www.caringplacetx.org/shop

You can shop in our ebay store. www.caringplacetx.org/ebay

You can designate us as your charity of choice at Randalls. Our number is 13870. www.caringplacetx.org/randalls

How can I be the best cheerleader for The Caring Place?

We love when our community shares information about us and raves about us to their friends and family.  You may love shopping here, giving here, or donating here.  You may have received help or know someone who has.  Whatever leads you to love The Caring Place, SHARE IT!  You can talk about us, follow us on Social Media, share our posts and sign up for our eNewsletter to keep up with the latest news. Below is a list of those links to get you started:

Facebook: https://www.facebook.com/thecaringplace/

Instagram: https://www.instagram.com/thecaringplacetx/

LinkedIn: https://www.linkedin.com/company/thecaringplace/

Newsletter Sign Up: https://www.caringplacetx.org/newsletter

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  1. What Information Do We Collect? When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
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  9. How Do We Protect Your Information? Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
  10. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
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Terms & Conditions

Donation Refund Policy

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.

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